This Cookie Policy explains how HaloScape (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website, use our app, or interact with our online services. Cookies help us understand how users engage with our platform, provide essential functionality, enhance performance, and personalize your experience.
This policy should be read alongside our Privacy Policy, which outlines how we collect, use, and protect your personal information. In accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws, we are committed to full transparency about the technologies we use and your choices regarding them.
By continuing to use our services, you consent to our use of cookies as described in this policy unless you opt out using the options provided in our cookie banner or your browser settings.
Cookies are small text files placed on your device (such as your computer, smartphone, or tablet) when you visit a website or use an application. These files store limited amounts of information and allow websites or apps to recognize your device, remember your preferences, and enhance your browsing experience.
Cookies may be set directly by HaloScape (known as “first-party cookies”) or by trusted third parties such as analytics providers, advertisers, or service integrations (known as “third-party cookies”). Some cookies are temporary and disappear after you close your browser (“session cookies”), while others remain on your device until they expire or are deleted (“persistent cookies”).
We also use related technologies like pixel tags, web beacons, SDKs, and local storage to perform similar tracking functions. For simplicity, we refer to all of these technologies collectively as “cookies” in this policy.
At HaloScape, we use cookies and similar technologies to improve your experience, support essential functions, and ensure the security and reliability of our platform. Specifically, we use cookies for the following purposes:
o Essential and Functional Cookies: These cookies are necessary for the basic operation of our website and mobile app. They allow you to log in securely, navigate the platform, access core features (like account management and appointment scheduling), and ensure that the site performs as expected. Disabling these cookies may impair the usability of our services.
o Preference Cookies: These cookies remember your choices such as language preferences, font size, or region to offer a more personalized and consistent experience when you return to our site or app.
o Analytics and Performance Cookies: We use these cookies to collect aggregated information about how users interact with our website and app. This includes page visits, feature usage, device/browser type, and other technical data. These insights help us improve performance, troubleshoot issues, and enhance user experience. Tools like Google Analytics and Microsoft Clarity may be used for this purpose.
o Marketing and Advertising Cookies: With your consent, we use marketing cookies to deliver personalized advertisements based on your browsing habits and preferences. These cookies are typically set by third-party partners such as Meta (Facebook), Google Ads, or LinkedIn and help us measure the effectiveness of our campaigns.
o Social Media and Embedded Content Cookies: Some pages may contain content from social media platforms (e.g., YouTube videos, sharing buttons). These third parties may place cookies on your device to track your interaction with their services.
o Security and Fraud Prevention: Certain cookies help us detect and prevent unauthorized access, fraud, or abuse of our systems.
We categorize the cookies we use into the following types, based on their function and origin:
1) First-Party and Third-Party Cookies
a) First-party cookies are set directly by HaloScape when you visit our website or use our app. They support essential platform functionality such as user authentication and security preferences.
b) Third-party cookies are set by external services integrated into our platform, such as analytics providers (e.g., Google Analytics), marketing platforms (e.g., Meta/Facebook), or payment processors (e.g., Stripe). These cookies may collect browsing or interaction data when you engage with embedded features or third-party content.
2) Persistent vs. Session Cookies
a) Session cookies are temporary and expire when you close your browser or app. They are used for short-term functions like remembering your actions within a session (e.g., keeping items in your cart).
b) Persistent cookies remain on your device until their set expiration date or until you delete them. These are used for functions like remembering login credentials or user preferences between sessions.
3) Cookies We Use
Google Analytics Cookies:
_ga: Used to distinguish users (expires after 2 years)
_gid: Used for daily user analysis (expires after 24 hours)
_gat: Used to throttle request rate (expires after 1 minute) (crossed out in original image)
Meta Pixel (Facebook Pixel) Cookies:
_fbp: Used by Facebook to track user behavior (expires after 3 months)
fr: Used for user and browser tracking (expires after 3 months)
CSRF Token Cookies:
Used to ensure form security and prevent forgery.
You have full control over which types of cookies and tracking technologies we use on your device. Apart from strictly necessary cookies that are essential for the operation of our platform, you can choose to accept or decline other types of cookies at any time.
When you first visit our website or open the app, a cookie banner will appear allowing you to:
o Accept all cookies,
o Reject non-essential cookies, or
o Customize your preferences by category (e.g., analytics, marketing, functionality).
Your preferences will be stored for a period of six (6) months unless you clear your browser cookies or make changes manually.
You may modify your cookie settings at any time by:
o Clicking the “Cookie Settings” or “Set Cookies” link in the footer of our website or app,
o Adjusting settings in your browser to block or delete specific cookies (note: this may affect functionality),
o Using third-party opt-out tools, such as the Network Advertising Initiative or Digital Advertising Alliance opt-out pages.
Most web browsers automatically accept cookies. However, you can usually modify your settings to decline cookies or to alert you when a cookie is being placed on your device. Visit your browser’s help section for instructions specific to your browser (e.g., Chrome, Safari, Firefox, or Edge).
For cookies and tracking within the HaloScape mobile app:
o You can manage tracking preferences directly through the app’s settings,
o Some third-party services may require you to manage consent through their own platforms.
Please note: Disabling or blocking certain types of cookies may impact the availability or functionality of parts of the HaloScape platform.
We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or how we use cookies. When we do, we will revise the “Last Updated” date at the top of this policy. If the changes are significant, we will notify you through a banner on our website or app, or by other appropriate means.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies.
To learn more about how we handle your personal data, including information collected through cookies and similar technologies, please see our Privacy Policy.
If you have any questions, concerns, or complaints about our use of cookies or how we process your personal data, you may contact us at:
Email: privacy@haloscape.health
You may also contact our Data Protection Officer at dpo@haloscape.health if your inquiry relates to your rights under the GDPR or similar privacy laws.
Updated on 18.05.2025